Know where every invoice is — and fix issues before they become disputes.
Invoices don’t fail loudly. They disappear into inboxes, portals, EDI networks and internal queues — and you only hear about it when payment is late.
Invoice Tracking gives you a clear view of invoice delivery, validation and acceptance, with exceptions surfaced early so your finance team isn’t chasing ghosts.
The problem it solves
When invoice visibility is poor, the impact lands on cash flow and customer relationships:
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invoices sent but not received
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validation errors discovered too late
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missing acknowledgements and unclear acceptance status
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disputes caused by mismatched totals, tax rules or references
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credit notes raised reactively instead of preventing the issue
Invoice Tracking reduces uncertainty by showing you what happened, when it happened, and what to do next.
What Invoice Tracking does
End-to-end status for every invoice
See invoice progress from creation to delivery to partner acceptance, with timestamped events and a clear status trail.
Acknowledgements you can trust
Automatically capture and surface acknowledgements (where supported) so you can prove delivery and acceptance without digging through logs.
Exception-led workflows
Spot failures fast: mapping errors, missing fields, schema issues, rejected invoices, and timeouts — with actionable context for resolving them.
Audit-ready traceability
Every document is traceable with message IDs, partner references, file hashes and routing details to support finance, operations and compliance needs.
How it works
1) Send invoices as normal
Your ERP/accounting system generates invoices; XEDI handles the outgoing flow.
2) Track delivery and acknowledgements
Each invoice is monitored across connection and partner processing stages.
3) Surface exceptions automatically
Errors are grouped, searchable, and linked to the original invoice payload and partner response.
4) Resolve and re-send with confidence
Fix mapping/data issues and reprocess without losing the audit trail.
5) Monitor ongoing performance
Use dashboards and reporting to spot trends (e.g. partners with frequent rejects, peak failure times, common causes).
Key benefits
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Better cash flow: fewer delayed payments caused by “lost” invoices
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Lower admin load: reduce manual chasing and inbox archaeology
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Fewer disputes: catch mismatches and validation issues earlier
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Clear accountability: prove delivery, acceptance and timelines
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Cleaner operations: consistent handling across partners and formats
Best-fit use cases
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Businesses invoicing high volumes into retailers or marketplaces
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Finance teams dealing with frequent “we didn’t receive it” claims
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Organisations with multiple invoice routes (EDI + portal + email + API)
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Teams needing audit trails for internal controls and reconciliation
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Companies supporting multiple currencies, tax scenarios or partner rules
FAQ
Does Invoice Tracking show whether an invoice was accepted?
Where the trading partner provides acceptance signals (acknowledgements / responses), those are captured and shown alongside delivery status. If a partner doesn’t provide acceptance messages, you still get verified delivery and processing outcomes inside XEDI.
Can we track invoices across multiple trading partners?
Yes — it’s designed for multi-partner environments, with filters and search to find invoices by partner, date, status, reference, PO number, and more.
What happens when an invoice fails?
You’ll see the failure reason, where it occurred, and the document context needed to fix it. Once corrected, you can reprocess while keeping the original audit trail.
Can alerts be sent to the right people?
Yes — alerts can be configured around exceptions and status changes so finance and ops teams only get notified when it matters.