Continuous Document Message Tracking is a propitiatory technology developed by and exclusively available to XEDI customers.
What does this technology give our customers? Simply, on a VAN based EDI network, EDI documents are sent in a fire and forget fashion.
Without lodging a support ticket with the network providers, there is nothing to confirm that the invoice you have sent has reached its destination.
With traditional EDI software, the first indication of a failure would be when your invoice has gone unpaid.
Your EDI provider would then investigate the issue and in some cases, the invoice has become so old that they are now unable to track it.
In response to our customers concerns, we developped a system that automatically monitors each and every EDI document passing through the system, ensuring they reached their destination.
EDI Document Message Tracking
This technology gives our support team deep insight into your EDI documents, proactively reducing the risks of missing orders and unpaid invoices.
Full tracking information for each document is available in your mailbox.